Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Imagine helping some of Switzerland's leading organizations change how work gets done, with an impact that reaches across industries, communities and lives worldwide. As a Cloud Solution Architect for Copilot and Agents, you will do exactly that with Microsoft 365 Copilot, agents and artificial intelligence.
You will work closely with business and technical stakeholders to turn modern cloud and AI capabilities into real-world scenarios that drive innovation and measurable value. Your role sits where strategy meets execution. You will shape how customers adopt, scale and govern AI as part of their digital transformation.
You will combine your understanding of customer goals, market trends and Microsoft cloud architectures to guide organizations from first experiments to lasting transformation. You will help customers:
- Find the use cases that matter most
- Design adoption approaches that work for their people
- Remove the blockers that slow them down
The result is measurable productivity gains and better business outcomes.
Your impact goes beyond a single engagement. You will work across Microsoft and bring customer feedback to the product teams that shape the platform. You will also contribute to best-practice guidance and reusable patterns that help many more customers succeed.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Focus on customer and partner experience through efficient delivery, ensuring a seamless and connected engagement that supports value realization, improved satisfaction, and acceleration of transformation.
- Act as the voice of the customer by sharing feedback, insights, success stories, and strategic or technical input with internal teams, and contribute to identifying patterns across customers or industries that inform actionable insights and product improvements.
- Contribute to identifying, escalating, and mitigating technical and business blockers using appropriate tools and processes to accelerate solution deployment, usage, and business outcome realization.
- Help customers adopt and use solutions aligned with Microsoft product and platform strategy by translating business problems into industry solutions, explaining the business value and return on investment.
- Collaborate across Microsoft and customer or partner teams to deliver on-strategy engagements, manage business and technical risks in line with governance principles, and ensure work complies with industry and Microsoft guidelines and procedures.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
- OR equivalent experience
- As this role will involve collaboration with local customers, fluency in German is required.
Preferred Qualifications:
- Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- Solid experience working in a customer-facing role (e.g., internal and/or external)
- Solid experience working on technical projects
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
- Fluency in French
Cloud Solution Architecture IC4 - The typical base pay range for this role across Switzerland is CHF 126,000.00 - CHF 208,700.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/switzerland-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
