Refunds & Cancellations Policy
Effective: September 4, 2026
Balance Board is operated by Strike Group LLC d/b/a Balance Board.
We want you to feel good about paying for Balance Board.
Subscriptions should be easy to understand, easy to cancel, and handled fairly when something goes wrong. This policy explains what we promise when you subscribe to Balance Board+.
If you ever have a billing or cancellation question, contact us at support@balanceboard.work.
1. Cancel Anytime
You may cancel Balance Board+ at any time.
Canceling stops your subscription from renewing again. Unless a refund is issued or we tell you otherwise, you will continue to have access to Balance Board+ through the end of the subscription period you already paid for.
We believe canceling should be straightforward. We will not intentionally hide the cancellation option, require you to call us, or make you go through a retention process just to stop future charges.
You can cancel your subscription through your Balance Board account.
If you have trouble canceling, email support@balanceboard.work and we will help.
2. 30-Day First-Payment Guarantee
Trying Balance Board+ should not feel like a gamble.
If you purchase Balance Board+ for the first time and decide it was not worth paying for, contact us within 30 days of your first payment and we will refund that payment.
You do not need to write an essay or convince us that your reason is good enough.
This guarantee is available once per customer. It is intended to give people a genuine opportunity to try Balance Board+, not to provide repeated periods of paid access at no cost.
If we refund your first payment, your Balance Board+ access may end when the refund is processed. You can continue using the free Balance Board service.
3. Accidental Renewals
Forgot to cancel before your subscription renewed?
It happens.
If you contact us within 14 days of a renewal charge, we will refund that renewal unless there has been substantial use of Balance Board+ after renewal or there is evidence of repeated abuse of the refund policy.
If there has been significant use of Balance Board+ after the renewal, or if there is a pattern of repeated refund requests, we may review the circumstances before issuing the refund.
Our goal is not to profit from someone simply forgetting to cancel.
4. If It Has Been Longer, Reach Out Anyway
The time periods above describe what we promise. They are not a limit on our ability to be reasonable.
If you discover that you have been paying for Balance Board+ but genuinely have not been using it, contact us even if more than 14 days have passed.
We may review recent account activity and, when the circumstances make sense, refund some or all of a recent unused subscription period.
We cannot promise a refund in every situation outside the periods above, but we would rather look at what actually happened than automatically tell you no because a date passed.
5. Billing Mistakes
If we make a billing mistake, we will make it right.
This includes situations such as:
- duplicate charges;
- an incorrect subscription amount;
- a charge after a valid cancellation;
- a technical billing error; or
- another charge that should not have occurred.
These issues are not subject to our normal refund windows.
Contact support@balanceboard.work so we can investigate and correct the problem.
6. Refund Abuse and Fraud
Trust works both ways.
We reserve the right to decline a refund when there is evidence of:
- fraud;
- repeated use of refund guarantees;
- repeated subscribing, canceling, and refunding to obtain paid access without paying;
- substantial use of paid features followed by a refund request outside our guaranteed refund periods; or
- other intentional abuse of this policy.
We do not intend to treat normal use, a forgotten cancellation, or an occasional mistake as abuse.
Our safeguards are here to address patterns of misuse, not to create reasons to deny reasonable requests.
7. What Happens When We Issue a Refund
Approved refunds will generally be returned to the original payment method used for the purchase.
The time it takes for the refund to appear depends on the payment provider, bank, and card issuer.
When we refund the current subscription period, Balance Board+ access associated with that payment may end when the refund is processed.
Your Balance Board account and access to free features can remain available unless the account itself has been closed or terminated for another reason.
8. Subscription Changes
If you change subscription plans, any charges, credits, or changes to your renewal date will be shown to you before the change is completed whenever applicable.
We will not intentionally use a plan change to restart a subscription you have canceled or authorize a new recurring charge without your consent.
9. Price Changes
If the price of Balance Board+ changes, the new price will not retroactively affect subscription periods you have already paid for.
When a price change will affect a future renewal, we will provide notice when required and give you the opportunity to cancel before the new price is charged.
10. Our Approach to Refunds
Policies need boundaries, but good customer service also requires judgment.
We created these guarantees so you know what you can count on. They do not prevent us from doing more when the circumstances call for it.
We would rather lose a payment we technically could have kept than have someone walk away feeling that Balance Board took advantage of them.
At the same time, keeping Balance Board sustainable allows us to continue improving the service for everyone. We therefore reserve reasonable protections against fraud and repeated abuse.
We believe those two ideas can coexist: generosity toward people acting in good faith and reasonable safeguards when someone is not.
11. Your Legal Rights
This policy does not limit any refund, cancellation, automatic-renewal, or other consumer rights you may have under applicable law.
If applicable law gives you greater rights than this policy, those rights still apply.
12. Contact Us
To request a refund, ask about a charge, or get help canceling your subscription, contact:
Balance Board Strike Group LLC d/b/a Balance Board support@balanceboard.work
Please include the email address associated with your Balance Board account and enough information for us to identify the charge.
Please do not email us your full credit or debit card number.