The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.
The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!
Position Summary
The Room Attendant is responsible for cleaning, servicing, and maintaining guest rooms and assigned areas to The Sutton Place Hotels for luxury standards. This role plays a key part in delivering an exceptional guest experience by ensuring rooms are clean, comfortable, and guest-ready. The successful candidate demonstrates attention to detail, strong work ethic, and a commitment to providing outstanding hospitality.
Key Responsibilities
Guest Room Cleaning & Presentation
Clean and service guest rooms according to Sutton standards.
Make beds and replenish linens, towels, and guest amenities.
Dust, vacuum, sweep, mop, and sanitize guest rooms and bathrooms.
Ensure rooms are clean, well-presented, and guest-ready within established timeframes.
Conduct final inspections of assigned rooms and report deficiencies.
Guest Service & Teamwork
Respond professionally and courteously to guest requests.
Support VIP arrivals and special room requests.
Collaborate with Porters, Housepersons, Supervisors, and other departments to support room readiness and guest satisfaction.
Attend training sessions and departmental meetings as required.
Quality, Safety & Operations
Follow all housekeeping procedures, cleanliness standards, and safety protocols.
Report maintenance issues, damages, and safety concerns promptly.
Maintain and restock housekeeping carts, supplies, and storage areas.
Accurately record room status updates and report lost and found items.
Use cleaning products and equipment safely and responsibly.
Complete additional duties and special projects assigned.
Qualifications
Previous housekeeping or hospitality experience is an asset; however, no experience is required as full training will be provided.
Ability to follow instructions and work independently.
Strong communication and interpersonal skills.
Professional appearance with a positive, guest-focused attitude.
Reliable attendance and strong work ethic.
Ability to adapt to changing priorities in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.
Ability to lift, carry, push, and pull housekeeping equipment and supplies throughout the shift.
Ability to work efficiently in a fast-paced environment while meeting productivity expectations.
Ability to safely handle cleaning chemicals and equipment in accordance with WHMIS and company safety standards.
Skills & Competencies
Guest-focused with a passion for hospitality.
Strong attention to detail and commitment to quality.
Excellent organization and time management skills.
Ability to work efficiently and prioritize tasks.
Dependable, accountable, and self-motivated.
Strong teamwork and communication skills.
Ability to remain productive in a fast-paced environment.
Ability to build positive relationships with guests and create memorable experiences.
Benefits
Complimentary Season Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain adventures.
Comprehensive Health, Dental, and Vision benefits following eligibility.
RRSP matching program after six months of employment.
Opportunities for career growth and advancement within a dynamic and expanding hospitality organization.
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application. **
ABSOLUTELY NO PHONE CALLS PLEASE
