As the Credit & Collections Analyst you will have the opportunity to develop your knowledge in facilitating a high level of cash flow and minimizing levels of overdue and bad debt. You will be responsible for maintaining a balanced credit risk across all accounts which fall in line with company policy, while developing strong business relationships with customers and internal teams.
JOB DUTIES:
- Performs collections of past-due invoices, leads root cause analysis, and implements corrective action with the customer and internal partners to ensure timeliness of future payments.
- Influence customer payment behaviors by actively reaching out to customers of ADI via phone to ensure payments are a priority within the customers' payables resulting in a direct impact to the cash flow of the company.
- Receive incoming calls from customers and internal teams to assist with multiple requests such as payments, past dues, and orders inquiries.
- Organize & analyze all internal and external customer accounts and identify all collection issues.
- Assist with monthly forecast reporting.
- Collaborate and build relationships with internal departments and stakeholders.
YOU MUST HAVE:
- 1 year experience in Accounts Receivable, Accounts Payable, Customer Service or a Finance related role
- Prior experience with advanced usage of both the English and French languages, inclusive of written and verbal communication.
- Proven ability to manipulate and update Microsoft Excel documents to track customer invoicing– working experience with pivo tables, formulas, and macros.
SHIFTS
- Winter schedule: 6:00m to 3:00pm (Monday to Wednesday)-6:00am to 3:30pm (Thursday to Friday)
- Summer schedule: 5:am to 2:00pm (Monday to Wednesday), 5:00am to 2:30pm (Thursday to Friday)
WE VALUE:
- Prior knowledge or experience within accounting.
- Ability to actively solve problems with a focus on driving results.
- Experience providing excellent customer service.
- Hands on experience navigating a computer.
- Strong analytical skills with the ability to interpret customer data.
WHAT'S IN IT FOR YOU:
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a global, innovative company shaping the future in its industry.
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ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.
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ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.
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