On-siteSales ManagerWeekendCoaching
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Customer Relationship ManagementMicrosoft ExcelMicrosoft Teams
Job Summary
Camden’s Sales Managers have overall responsibility for delivering sales excellence of their multifamily portfolio. Sales Managers foster a high-performing sales culture, create a sense of team purpose, motivation, and accountability. Sales Managers directly supervise the leasing team and serves as a driver to sales and revenue performance. With the support of leadership, Sales Managers train, develop, and empower leasing staff to achieve sales performance goals.
Essential Functions
- Oversee sales operations at one or more communities. Appropriately allocate resources to different communities based on business needs, including effectively scheduling team members to work at multiple communities.
- Collaborates with leadership to set goals to exceed net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score.
- Motivates leasing team to capture all leads with a customer focused mindset and sets accountability for achieving sales goals.
- Develops, trains and manages a high performing team by creating a trusting work environment, promoting cooperation, recognizing team and individual efforts, coaching through challenges in real time, and supporting career path goals. Maintains an open-door policy to address employee issues and concerns.
- Proactively identifies opportunities and solutions to improve sales tools and processes; shares best practices with peers and leaders.
- Responsible to ensure company initiatives shared by support teams are implemented.
- Create weekly and monthly strategies to achieve portfolio goals by leveraging support departments and tools with a focus on underperforming metrics.
- Engages and promotes resident retention by being customer focused with a commitment to timely communication and by leveraging Camden’s Loyalty Loop program.
- Empowers and trains leasing team to overcome objections related to sales, retention and customer service. Serves as a point of escalation for unresolved issues.
- Leads by example and contributes to Camden’s commitment to create a great place to work and a culture of high employee engagement with a focus on our mission to improve lives, one experience at a time.
- Demonstrates exceptional ability to communicate and connect with team members including consistent and frequent one-on-one check-ins and sales team meetings.
- Maintain current knowledge and understanding of the industry, competition, and market and apply this knowledge to gauge the portfolio’s success to improve results and surpass competitors.
- Monitor customer relationship management tools and sales performance dashboards to improve sales and improve efficiencies and effectiveness.
- Timely complete administrative tasks, including system-based approvals.
Qualifications
- Minimum of two years of leasing experience in residential property management required; supervisory experience preferred.
- Ability to meet and exceed sales and customer service objectives.
- Positive attitude, strong work ethic, and ability to lead and motivate others.
- Maintain professional demeanor during high stress situation.
- Self-motivated with the ability to take initiative without instruction.
- Ability to work a varied schedule including weekends and holidays as required.
- Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.
- Must possess professional written and verbal communication skills.
And here’s the fine print HR wants you to know:
- Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
- Will use some repetitive motion of hand-wrist in using computer and writing
- Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
- Must handle stressful, urgent, novel and diverse work situations on a daily basis
- Emotional stability and personal maturity are important attributes in this position
- Will be regularly called upon to work long hours and odd schedules (including weekends)
- Position requires periodic travel by automobile to handle work-related activities
- May require airline travel, out-of-town and /or overnight trips
- Attendance and punctuality is essential for success in this position
- Contact your HR team for the position’s Physical Demands Analysis
- Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
To learn more about our awesome Benefits, visit Camden Benefits.
