Hi, we’re Stumptown. We’re a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.
Summary
Many hands play an important role in Stumptown’s commitment to high-quality coffee. Our Baristas are entrusted with the responsibility of ensuring the quality of our coffee is actualized, as our partners at source intended, from bean to cup. Stumptown Baristas contribute to the success of their café by consistently providing exceptional hospitality, and quality beverages and products. Baristas are expected to pursue the growth of their coffee knowledge and develop a passion for the craft. When we are operating at our best, every barista models the Stumptown values of continuous growth, best-in-class hospitality, and quality in all things.
Essential Functions
- Prepare espresso beverages for customers, meeting Stumptown’s quality standards.
- Deliver an exceptional customer experience; Proactively engage with customers to understand and meet their needs – go the extra mile to make their day with a perfect cup of coffee.
- Develop a thorough understanding of our coffees, teas, foods, merchandise, and promotions to drive sales, and service and have knowledgeable conversations with customers.
- Maintain a clean and organized environment for customers and coworkers in all areas of the store.
- Demonstrate willingness and openness to change and share your ideas on how to make your store even better.
- Taste coffee, tea, and specialty beverages regularly to maintain familiarity with product and quality standards.
- Accurately process transactions in the POS system and reconcile till.
- Practice self-reflection and ask for feedback on performance; know and hone your personal strengths and opportunities for improvement.
- Responsible for day-to-day activities that embrace sustainability and reduce the impact at your facility should be followed. Follow SOPs for minimizing waste, conserving energy, and limiting water usage, and share ideas on how to improve processes whenever possible.
- Other duties as assigned.
Supervisory Responsibilities
Qualifications
- Demonstrated passion and enthusiasm for coffee as well as a desire to educate others about our coffee.
- Ability to deliver exceptional hospitality in a personal and professional manner
- Strong attention to detail and a healthy respect for cleanliness and sanitation
- Health department license or certification as required by state or local requirements.
- Great communication skills both with employees and customers of all backgrounds
- Open to feedback and constantly striving to improve
- Ability to multi-task with ease
- Early AMs, nights, weekends, and extreme reliability required
Physical Demands
- Stand and walk—must be able to stand for shifts and move about the café
- Perform repetitive motion with the hands, wrists, and forearms to operate espresso machinery
- Taste/Smell – the ability to detect and perceive the smell of coffee
- Talk/hear – frequently communicates with customers
- Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally
Work Environment
- Work is performed at the café
- Interfacing with the public
- The work environment can be noisy
Pay Transparency & Benefits:
The target base compensation for this position can range from $17.50 to $18.00 depending on experience. Stumptown Coffee offers a comprehensive employee benefits program, including: medical, dental and vision insurance; Employee Assistance Program (EAP); Flex Spending Accounts; company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance; Paid New Parent Leave; Short-Term Disability insurance or paid leave programs; 9 paid holidays (plus 1 personal holiday); vacation; sick leave benefits; and, paid HumansKind (Volunteer) hours. And – an amazing employee discount! Additionally, we offer a 401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute.
At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at jobs@stumptowncoffee.com or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.
