Start with what you need
Search by keyword, role, skills, employer, location and minimum salary. No account or subscription needed to begin.
Theme
Layout
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
The Customer Success team is our customer’s trusted partner and advocate, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.
We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions.
This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Balance Board+
These filters require Balance Board+. Browsing job details is free. Sign in if you already have Plus, or explore the plans.
Discover jobs with the pay, benefits and flexibility you want. Start searching free, explore the details, and use Plus when you want a more precise fit.
Free to search · Free job details · Advanced filters with Plus
Why I built The Balance BoardSearch without being profiled.
Search by keyword, role, skills, employer, location and minimum salary. No account or subscription needed to begin.
Review available pay, benefits, schedules and working arrangements. Open full job details free, including information you can filter with Plus.
Heart an opportunity to save it in My Account. Favorites are free with an account, so you can return to your shortlist later.
Follow the application link to the employer when available. Review the original listing and decide whether it is worth your time.
Narrow by remote or hybrid work, four-day weeks, flexible schedules, office days and travel. Combine the conditions that matter to you.
Filter by time off, employer-paid health coverage, retirement matching and more. Set supported minimums to look beyond a simple benefits checkbox.
Narrow by listing freshness or explore jobs no one has opened yet. Free search still includes our freshest available listings.
No advertising profiles or sale of personal data. We use privacy-focused analytics without linking search terms, filters or results to your account.
Opportunity finder