As a Zuma Restaurant Manager, you are responsible for overseeing all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests. This role involves managing staff, maintaining quality standards, optimizing profitability, and upholding the restaurant's reputation.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.
Life at Zuma
At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:
Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:
- Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
- Oversee scheduling for FOH team, ensuring sufficient staffing levels to meet business demands while optimizing labor costs
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Address guest inquiries, concerns, and complaints in a prompt and professional manner
- Provide support and guidance to the service team, including servers, server supports, and receptions
- Collaborate with the kitchen team to ensure timely and accurate delivery of food orders
- Conduct pre-shift meetings to communicate daily specials, menu changes, and service expectations
- Assist in training new staff members and providing ongoing coaching and feedback
What We Look For
Our ideal candidate embodies our values and the following:
- A genuine love for culinary experiences & a passion for Japanese cuisine
- A natural team player who is at home working in sync with a large team
- Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
- 3+ years of experience in restaurant management role in a premium dining environment
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
- In-depth knowledge of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations
- Ability to work flexible hours, including evenings, weekends, and holidays, as required
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy:
- World-Class training, designed to
inspire and educate
- Global opportunities, experience
hospitality around the globe with our five incredible brands
- Health Benefits: Comprehensive Medical, Dental, and
Vision insurance to ensure your well-being
- Bonus Opportunity, eligible roles
may participate in our annual bonus program, rewarding individual and
business performance
-
401(k) Retirement Plan, supporting your long-term financial
well-being and future goals
-
Family Meals are shared daily
-
Rewards & Recognition, we value
our team and celebrate your contributions to our success with meaningful
rewards and recognition
-
Staff discount, enjoy exclusive
discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.
