Full TimeMonday to FridayOn CallCompliance
+2 more
Data AnalysisProcess Improvement
There are 2 main missions:
2-1 Customer & Quotation Management: The FACE Officer handles engine/OVS quote requests and supports outside sales with customer inquiries. He/She ensure all documentation is accurate, respond promptly to customers needs, and provide excellent customer service.
2-2 Operational Management: The FACE Officer ensures the smooth handling of aircraft engine coordinating with all the stakeholders involved. They work closely with branches, AOG desks, monitor shipment flows, and contribute to quality and process improvement initiatives.
Job Reponsibilities:-
Customer Relation Key Outcomes:
- Answer & Handle customer engine quote requests
- Provide accurate multiple shipping solutions in a prompt manner
- Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates
- Representing the client to carriers and FXL network
- Inform the customer in real-time
- Provide excellent customer service
- Track & identify trends & opportunities
- Monitor sales margins
- Strict compliance of Aero-Lift rules
Operational Key Outcomes:
- Update operational instructions for Hand-Over to Branches
- Adhere to client-specific operational procedures (SOP)
- Work closely with FXL Branches on each engine file
- Monitor engine files in F.A.S.T in accordance with KPIs
- Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T
- Control administrative documents, forms related to the transport of goods, and content.
- Support issue resolution and manage dispute cases.
- Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)
External Interactions:
- Customers (External and/or Fedex Airlines)
- Carriers
- Suppliers
Internal Interactions:
- Global Engines Product Manager
- FACE Manager
- AOG Desk Manager
- AOG desk Supervisor
- AOG Back Officers
- FXL Network organization & branches (Sales, Pricing & Operational Teams)
Requirements:-
Knowledge:
- Business English (read, written, spoken)
- Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)
- Familiarity with rate building and quoting tools
- Arabic/Hindi is a PLUS for DWC
- Mastery of international air transport regulations (Incoterms/Customs Rules…)
- Knowledge of computer tools
Skills:-
- Attention to detail and documentation accuracy
- Excellent communication and coordination
- Strong negotiation skills with customers and suppliers
- Data analysis and margin tracking
- Adherence to SOPs and Compliance Rules
- Respect and apply the company's Quality, Hygiene, and Safety rules.
- Convey a positive brand image to clients.
- Adherence to procedures and organization of the service (schedules, break times, holidays).
- Good command of written and oral communication
Personal Qualities:-
- Customer service orientation (internal and external)
- Initiative and problem-solving mindset
- Teamwork orientation
- Organizational skills
- Reactivity and proactivity
- Good interpersonal skills
- Sense of responsibility
Experience & Qualifications:-
- 3-5 years’ experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements)
- Experience with quoting, pricing, and shipment documentation
- Knowledge and understanding of international logistics operations across multiple modes
Other Information:-
- The position follows a standard workweek schedule (Monday to Friday)
- Occasional extended hours may be required based on urgent engine movements or projects deadlines
- On-call support is not part of regular responsibilities but may be requested during critical incidents
- Position to be located in DWC
- Position would report to FACE Manager located in DWC
The Company
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
The Culture
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
