OVERVIEW
Dialog Direct, a Qualfon Company, is seeking an Industrial Engineer who combines strong operational and analytical capabilities with a leadership mindset, high integrity, and a passion for continuous improvement. We believe the best team members demonstrate the right values first, the ability to execute second, and credentials third.
This role is responsible for improving the physical design, flow, productivity, scalability, and performance of warehouse and fulfillment operations. The ideal candidate will lead by example, build trust across teams, and drive operational excellence while supporting a culture of accountability, collaboration, and customer focus.
What We Value
We are looking for professionals who:
- Demonstrate integrity, accountability, and sound judgment in decision-making.
- Act as mission leaders who positively influence teams and help elevate organizational performance.
- Take ownership of challenges and proactively identify solutions.
- Are curious, adaptable, and committed to continuous improvement.
- Build strong partnerships across operations, engineering, client services, and leadership teams.
- Lead through action and are willing to roll up their sleeves to understand operational realities firsthand.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/
RESPONSIBILITIES
- Design and optimize warehouse layouts, storage strategies, material flow, and workstation configurations.
- Conduct time studies, labor planning, capacity modeling, and productivity analysis.
- Develop engineered labor standards, process maps, slotting recommendations, and operational improvement plans.
- Identify opportunities to improve throughput, space utilization, labor efficiency, quality, safety, accuracy, and cost performance.
- Support new client implementations, facility expansions, process redesigns, and continuous improvement initiatives.
- Build business cases and recommendations for equipment investments, automation opportunities, layout changes, and operational enhancements.
- Collaborate with operational leaders to implement sustainable process improvements and performance standards.
QUALIFICATIONS
- 3–10 years of experience in industrial engineering, warehouse engineering, fulfillment optimization, supply chain operations, or related operational environments.
- Demonstrated success improving warehouse productivity, operational efficiency, labor utilization, or facility performance.
- Experience with warehouse layout design, process improvement, labor standards, and operational modeling.
- Strong understanding of fulfillment operations, including receiving, inventory management, picking, packing, kitting, shipping, and returns.
- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
- Proficiency with Excel and Microsoft 365.
- Experience with AutoCAD, Visio, BI tools, simulation tools, Lean methodologies, or Six Sigma practices is preferred.
- Experience leveraging AI productivity tools, including Claude AI, to support analysis, documentation, process improvement, and operational problem-solving is preferred.
Education & Credentials
While formal education and certifications can be valuable, we place greater emphasis on demonstrated performance, leadership, problem-solving ability, and alignment with our values.
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations, Logistics, or a related field preferred.
- Relevant professional certifications, Lean/Six Sigma credentials, or equivalent experience are considered a plus.
