HybridHR Business PartnerArtificial IntelligenceCustomer Success
+8 more
EquityEquity: Employee Stock Purchase Plan (ESPP)Equity: Restricted Stock Units (RSUs)Life InsuranceMedical InsuranceRetirement: PensionTime Off: Paid (PTO)Retirement: Plan
Job Summary
NetApp is seeking a strategic HR professional to support our Customer Success Organization (CSO). In this role, you will serve as a trusted advisor to VP business leaders, shaping people and organizational strategies that accelerate business outcomes, strengthen leadership effectiveness, and enable transformational change across the organization.
The CSO is central to NetApp’s ability to deliver exceptional customer outcomes, scale services and support capabilities, and strengthen the end-to-end customer experience. This role will partner directly with VP business leaders and their leadership teams to ensure the organization has the leadership, talent, capabilities, structure, and culture required to execute its strategy today and prepare for what comes next. This role will partner directly with executives and to ensure the organization has the leadership, talent, capabilities, structure, and culture required to deliver its strategy today and prepare for what comes next. Beyond supporting the CSO organization, this role will help shape and scale NetApp's approach to workforce transformation in an AI-enabled environment, partnering across HR and the business to develop new models for work design, workforce planning, skills strategy, and talent mobility that can be applied across the enterprise.
This is a hybrid role ideally located in Raliegh, North Carolina.
What You'll Do
- Serve as a strategic advisor to VP business leaders by translating CSO business priorities into people strategies that improve organizational effectiveness, workforce planning, talent strategy, transformation, and execution.
- Facilitate senior leadership team effectiveness through improved alignment, decision quality, accountability, role clarity, and team dynamics.
- Lead organizational transformation efforts, including operating model shifts, redesigns, capability modernization, workforce evolution, and change strategies that improve agility, effectiveness, and business performance.
- Partner with CSO leaders to redesign work across people, AI, and automation, translating business strategy into future-ready operating models, workforce plans, and talent strategies that improve organizational agility, capacity, and execution.
- Work with an enterprise HR tiger team to establish a repeatable framework for AI-human workflow design projects, helping the business define future talent strategies, modernize organization design, and build high-performing teams that can contribute to success in an AI-enabled workforce.
- Coach senior leaders to maximize their impact, alignment, and decision effectiveness, strengthening leadership performance, organizational health, and the quality of critical talent decisions.
- Design talent and succession strategies that strengthen leadership depth, accelerate development of critical capabilities, and build the skills required to support long-term business strategy and organizational success.
- Shape and steward a high-performance culture by holding leaders accountable for behaviors, talent decisions, and organizational practices that align with company values and performance expectations.
- Synthesize people data, business performance indicators, workforce trends, and external market intelligence into actionable insights that influence executive decisions, mitigate risk, and drive sustainable business outcomes.
- Act as the integrator across the business, HR COEs, and key stakeholder groups, connecting business priorities with the right expertise and ensuring coordinated, high-impact solutions.
- Influence outcomes beyond the immediate client organization through enterprise thinking, cross-functional partnership, and contribution to broader HR and strategic workforce priorities.
Education
- 12+ years of progressive HR Business Partner
- Experience partnering directly with VP and SVP-level leaders.
- Demonstrated success leading large-scale business and culture transformation, organizational redesign, or operating model change initiatives.
- Proven experience influencing executive decisions in complex and fast-paced environments.
- Strong track record of translating business strategy into measurable people outcomes.
- Experience supporting global, matrixed organizations across multiple geographies and cultures.
Compensation:
The target salary range for this position is 170,000 - 200,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.